Responsive recruiter

Benefits:

Bonus based on performance
Employee discounts
Paid time off

Benefits/Perks

Competitive Compensation
Career Advancement
Training and Development
Comprehensive Benefits Package
Employee Discounts
Positive Work Environment
Locally-Owned
Cutting-Edge Tools and Equipment:
Work-Life Balance

Job Summary

We are looking for a customer-oriented Service Advisor.

The Service Advisor will act as the liaison between the customer and the service technicians, working with the customer to determine their vehicular problems and the services needed.

This role involves managing all service walk-ins, scheduling appointments, and building long-term relationships with our customers to ensure we provide a top-notch customer experience.

Responsibilities

Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
Developing cost estimates for automotive repairs or maintenance
Advising customers on necessary/suggested services and options
Coordinate with automotive technicians to ensure timely completion of work
Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
Building and maintaining strong, long-lasting customer relationships
Ensuring that the customers understand the work that was done and the charges involved
Managing administrative tasks such as paperwork and records related to the service provided
Order necessary parts and supplies to perform the repairs
Follow up with customers to ensure satisfaction and generate leads

Qualifications

High school diploma or GED required
Valid state-issued driver’s license and clean driving record are required
Successful completion of a pre-employment drug and background screening
At least two years of experience in a customer service and or sales position OR as an automotive tech is required. Experience as an automotive service writer is preferred
General working understanding of automotive technology, automotive service technician job duties, and automotive repair services is required

Why Meineke?

Meineke values personal and professional growth.
Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.

Compensation: $800.00 - $1,000.00 per week

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

(if you already have a resume on Indeed)